Privacy Policy

Last Updated: 5/7/2026

1. Introduction

Welcome to Etch and Oak. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

By using our site, you agree to the terms of this policy.

2. Information We Collect

Personal Information

When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party providers)

  • Custom engraving details or uploaded files

Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our site

  • Cookies and usage data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Personalize and create custom engraved products

  • Communicate order updates and customer support

  • Improve our website and customer experience

  • Send promotional emails (only if you opt in)

  • Prevent fraud and ensure security

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., USPS, UPS, FedEx)

  • Service providers who help operate our business (hosting, email, analytics)

These third parties only receive the information necessary to perform their services.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve site functionality

  • Remember user preferences

  • Analyze traffic and performance

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us at:
Sales@etchandoak.com

8. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Etch and Oak
Email: Sales@etchandoak.com
Phone: 757-707-0713

Custom Engraving Disclaimer

Custom Orders:
Any text, logos, or designs submitted by customers are used solely for the purpose of fulfilling their order. We do not claim ownership of customer-submitted designs and will not reuse them without permission.